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Post your techical queries on any product in our range of AntiVirus, AntiSpam, Content Security and Firewall Solutions sold under the brand names of eScan, MailScan, eConceal and X-Spam here. Your queries will be responded to by our expert technical team directly.

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Postby Sergio » Tue Jul 12, 2016 4:55 pm

Dear Sirs.
I´m eScan user over 20 years, while maintaining the antivirus daily updated but, unfortunately, my computer was infected by Trojan-Ransom.Win32.CryptXXX.
I used the Kaspersky´s tools without sucess.
Somebody can help me to decript my files (fotos, music, etc)?
Tanks
Sergio
 
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Joined: Mon Jul 11, 2016 10:09 pm
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