eScan - Antivirus & Content Security Forum

Hello
I have a file 12345.exe in folder e-scan and in execution.
not all my customer have this file.
What is it ?
Show property i see that thes file is of Kaspersky lab.
is true?
Thank's

pentaco wrote:Hello
I have a file 12345.exe in folder e-scan and in execution.
not all my customer have this file.
What is it ?
Show property i see that thes file is of Kaspersky lab.
is true?
Thank's

Hello,

Please email us this file 12345.exe rename 12345.exe to 12345.ex_) along with the debug of eScan.

Debug procedure for eScan:
I) Right click on the green color "e" icon on the Windows taskbar,
II) Click on "Send Debug Information"
II) A window will open wherein you can type the description of the problem (In the same window, in the space given for "Mail From" section enter your email id and in the "Mail To" section you can enter support@mwti.net) and then click on OK button.
IV) The debuges.zip file will be created in C:\Program Files\eScan\debug folder. Attach this debuges.zip and email it to us.