eScan - Antivirus & Content Security Forum

dear sir madam

whenever i insert pendrive or net setter ,it shows the error.and shows the following information..

15 May 2013 08:05:47 - Parent Process Name : C:\Program Files (x86)\eScan\escanpro.exe
15 May 2013 08:05:47 - Windows Root Folder: C:\Windows
15 May 2013 08:05:47 - Windows Sys32 Folder: C:\Windows\system32
15 May 2013 08:05:47 - Interface0 NameServer: 10.169.30.244 10.170.30.245
15 May 2013 08:05:47 - Local Fixed Drives: c:\,f:\,g:\
15 May 2013 08:05:47 - MWAV Mode: Scan and Clean files (for viruses, adware and spyware)
15 May 2013 08:05:47 - Registry Error: Unable to CreateKey in HKEY_CLASSES_ROOT! Reason: Access is denied. (0x5). Could be related to Registry Permissions...
15 May 2013 08:05:47 - Command Line Options Given: /pipe=4112escan /Log=C:\PROGRA~2\eScan\LOG\15050002.log /SC /LOGINFECT /MAXFILESIZE=5 /DRIVE /S
15 May 2013 08:05:47 - Loading/Creating FileScan Cache Database C:\ProgramData\MicroWorld\MWAV\ESCANDBX.MDB [Log: C:\PROGRA~2\ESCAN\LOG\ESCANDB.LOG]
15 May 2013 08:05:47 - Loaded/Created FileScan Cache Database...
15 May 2013 08:05:47 - Loading AV Library [DB]...
15 May 2013 08:05:47 - ERROR!!! MS_Initialize return 8004025f
15 May 2013 08:05:47 - Internal Error!!! This could be because of incorrect system date setting or missing signature files or corrupt files. Please send MWAV.LOG file to support@escanav.com.
15 May 2013 08:05:49 - ERROR!!! Unable to load AV!


sit,then what should i do to overcome this problem?


thanks
mohammad

Greetings,

Thank you for contacting us at eScan.

With reference to your query, it seems the scanning has been done in non-administrator mode.
Requesting you to kindly provide us your contact details.

Regards.

Dear Mr.Mohammad,

Update files seems to be corrupted. Run check disk on your computer, follow the below given steps :
1) Go to start >> run
2) Type chkdsk /f and press enter.
3) Press Y to run check disk on start up.
4) Restart your computer and let check disk run.
5) Then take eScan update.

This will resolve your issues.

Regards,
Viran