eScan - Antivirus & Content Security Forum

by **Sym** » Mon Mar 16, 2009 2:02 am

Having a problem with websites loading with eScan ISS V10 and Vista 64 Bit operating systems, some sites will load as done in the browser but be a blank white page, you can refresh and it will load again as a plain white page. If you pause protection, reopen the browser and try the same site it loads correctly. We have come across this problem with several new vista 64 computers using eScan V10.

We have tried a combination of turning off website scanning and other protection features, but as far as we can tell these sites can be accessed via pausing protection.

by **Divesh** » Fri Mar 20, 2009 8:01 pm

Sym wrote:Having a problem with websites loading with eScan ISS V10 and Vista 64 Bit operating systems, some sites will load as done in the browser but be a blank white page, you can refresh and it will load again as a plain white page. If you pause protection, reopen the browser and try the same site it loads correctly. We have come across this problem with several new vista 64 computers using eScan V10.

We have tried a combination of turning off website scanning and other protection features, but as far as we can tell these sites can be accessed via pausing protection.

Hello Sym,

Let us know which version of eScan 10 are you using?

Rgds,
Divesh

by **Sym** » Fri Mar 20, 2009 8:07 pm

currently running eScan ISS for Windows (10.0.946.369 DB)

by **Varghese** » Tue Mar 24, 2009 3:07 pm

Hello Sym,

Can you try the latest espatch and check again. the latest patch is
1.0.0.374 DB.

What version of Vista are you using (home, business etc..). Is it 32bit of 64bit?

Also if the problems still persists do let us know.

by **Sym** » Wed Mar 25, 2009 9:13 pm

I installed the latest patch updating eScan to 10.0.946.374 DB however some sites still will not load unless I click pause protection.

I am running Vista Home Premium 64bit.

by **vikas** » Thu Mar 26, 2009 11:12 am

Can you please provide us remote connection of the pc? So we can resolve the problem immediately. You can forward the remote connection details on qa@mwti.net.

Thank you

by **Sym** » Thu Mar 26, 2009 8:18 pm

I can provide remote connection, what information or software do you need/use?

by **Varghese** » Mon Mar 30, 2009 12:48 pm

You can use teamviewer, logmein, showmypc, VNC, RDP etc...
Any of these would suffice

Mail the details to qa@mwti.net with Name and problem mentioned.

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