Another Hotfix 570 and another broken software. USB failures
Posted: Wed Nov 11, 2009 2:16 pmHere we go again, another hotfix and we end up with another broken piece of software. This is not a hotfix. This is like a hot knife through butter.
Updated to 10.0.977.570 using the latest hotfix and now my USB ports are all blocked from using USB storage (pendrives and hdd). We have just spent half the day with your online support to resolve this issue and now it has become a manual fix. What makes this bug really bad is that it affect some and not all of my computers. On the affected computers we have to remove the USB drivers and let Windows reinstall them when we plug in the device. Another piece of bad news is that I've rolled this out to more than a hundred users and servers. I guess my nightmare is about to start again.
Only good thing about posting this issue here is that your competitors are calling me to switch over to their software (I do remember posting my number and contact in one of my complaints). Good for me. Not good for you. With the amount of manual work that my team has to do, it has come up to the equivalent of a full anti-virus migration. I guess when I propose to change the anti-virus at the end of the 1 year subscription, I won't get any objections from my team.
I would like to thank the online support staff who helped my team but it was not the fix I expected.
Updated to 10.0.977.570 using the latest hotfix and now my USB ports are all blocked from using USB storage (pendrives and hdd). We have just spent half the day with your online support to resolve this issue and now it has become a manual fix. What makes this bug really bad is that it affect some and not all of my computers. On the affected computers we have to remove the USB drivers and let Windows reinstall them when we plug in the device. Another piece of bad news is that I've rolled this out to more than a hundred users and servers. I guess my nightmare is about to start again.
Only good thing about posting this issue here is that your competitors are calling me to switch over to their software (I do remember posting my number and contact in one of my complaints). Good for me. Not good for you. With the amount of manual work that my team has to do, it has come up to the equivalent of a full anti-virus migration. I guess when I propose to change the anti-virus at the end of the 1 year subscription, I won't get any objections from my team.
I would like to thank the online support staff who helped my team but it was not the fix I expected.